A – Personnel in direct contact with the travelling public at the airport:
- Check-in and gate staff
- Security staff
- Information desk staff
- General provisions staff: parking, border control and immigration, customs, police staff
- Ramp staff
- Staff of concessionaires (restaurants, bars, lounges)
The courses for these groups are train-the-trainer courses – the participants are trainers for their colleagues and will learn what they need to teach with regard to PRMs.
B – Personnel providing, or involved in, the provision of assistance to PRMs:
- Agents of the PRM assistance provider
- PRM project manager
- Airport management personnel
The courses for these groups are face to face courses.
All training courses will end with an examination; if passed successfully a PassePartout Training certificate will be issued (valid for 1 year).