This course consists of:
- Part 1: an initial training of 5 days for trainers of all kind of airport staff (Staff in direct contact with the traveling public during departure and/or arrival process).
The certificate allows trainers to train staff on disability-equality and disability-awareness at his airport, but not the PRM assistance staff.
- Part 2: a complementary training of 3 days for trainers of PRM assistance agents (Staff providing, or involved in the provision of, assistance to persons with disabilities and PRMs).
This part is focused on the role of a trainer of PRM assistance staff, and participants will present the training program they have made.
The certificate allows trainers to train both PRM assistance staff and staff on disability-equality and disability-awareness at his airport.
Training of staff is essential to enable airports and PRM assistance providers to comply fully with the actual legislation and to ensure that best practice is put in place.
All available services at the airport and services provided by airlines should not only comply with the requirements of legislation but should deliver best practice in meeting the needs of all PRMs. Employees must be provided with well-balanced training on the issues of disability awareness, disability equality, its practical approach in daily customer service to the PRM, as well as a specific on-the-job training.
To ensure that the training is rolled out widely, it is necessary to offer the course on a “train the trainer” basis, so that the trainers can deliver the detailed training on a consistent basis to all staff and to the PRM assistance agents. The participants are invited to exchange experience among peers in a confidential environment.
The training consists of theoretical part, open discussions, practical exercises and on-the-job training in the airport environment.
The trainers will be provided with first-hand information on how to understand and interpret legal requirements, provide a quality service to the PRM and teach these abilities to their staff.
All trainers will learn:
- To understand and interpret EC1107/2006 requirements
- To understand the issues of disability awareness and disability equality
- To use ECAC DOC 30, Part I, Section 5 as the best practice guidance
- To understand the influence of Air Carrier Access Act (USA law) to Europe’s air transport industry
Trainers of PRM assistance staff will learn in the second part:
- To understand risks in PRM assistance and how to minimize them
- To create their own PRM assistance training program (theoretical parts, practical parts, etc.)
- To present this in front of their classmates
- To give practical advises for PRM assistance provision
- To train PRM assistance staff on how to establish and to provide quality PRM assistance
PassePartout Training will certify the approved training programme made by the student.
Course content Part 1
The following subjects will be addressed:
- European Regulation 1107/2006 and Interpretative Guidelines on the application of the European Regulation 1107/2006 (published 14th June 2012)(objectives, requirements and obligations)
- ECAC DOC 30, Part I, section 5 and related annexes
- USA Air Carrier Access Act 14 CFR 382 (objectives and differences with EU legislation)
- ICAO Doc 9984 “Manual on Access to Air Transport by Persons with Disabilities”
- Disability awareness:
- General disability awareness
- Assistance to disabled passengers
- Statistics, trends and prognostics
- Reasons of different disabilities
- People with walking difficulties
- Wheelchair users
- Vision impaired people
- Hearing impaired people
- People with speech impairments
- People with cognitive impairments
- People with mental health problems
- Invisible disabilities
- Other disabilities
- Service animals
- Equipment awareness
Course content Part 2
- Assistance provision at the airport:
- Kinetics of lifting
- Assistance (theory and practice) of people with disabilities: people with walking difficulties, People using wheelchairs, Vision impaired people, Hearing impaired people, People with cognitive impairments and mental health problems.
- Overview of the most frequent complaints and how to avoid complaints and claims
- How to create your own training program
- How to present your training
Part 1: € 1850,-
Part 1 + 2 : € 2950,-
(VAT will be added if applicable)
The prices include:
– Handouts of the presentations used for this training
– Examination and certificate
– Approval of training program (trainers of PRM assistance staff)
Part 1: 10 – 14 October Rome Airport Fiumicino
Part 2: 13 – 15 December Rome Airport Fiumicino
Number of participants: maximum 12
Number of trainers: 2 trainers
Information and Registration:
For registration or more information please contact:
Christina Hoogeveen, Client relationship manager: firstname.lastname@example.org
GSM: 00 33 6 15 56 77 88
Member States of the European Union should be aware that the costs of training staff responsible for meeting the needs of disabled passengers and PRM can be met through the funding arrangements set out in Article 8 of Regulation 1107/2006 “Concerning the Rights of Disabled Persons and Persons with Reduced Mobility when Travelling by Air”.